Business Solutions Admin - Fort Smith, AR

in Fort Smith, AR

Business Solutions Admin - Fort Smith, AR Job

Job Description Job Attributes+

  • Job ID

    742042700

  • Req #

    JR

  • Job Location

    Fort Smith, AR 72901, US

  • Job Category

    Retail and Commercial

Goodyear. More Driven.

IMMEDIATELY HIRING!!! – APPLY TODAY!!!

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets. 

General Description:

As a Business Solutions Admin, you will work at the Fort Smith, AR Goodyear Fleet HQ Call Center providing customer service assistance to the commercial trucking industry. In this role you will be assisting management, customers and associates to resolve service needs for Truckers who need roadside assistance. We encourage you to allow us to invest in your success as you invest in ours; apply today!

Responsibilities will include, but not be limited to:

  • Support on-demand, real time customer service via incoming phone calls and emails from customers.
  • Communicate offered services, create service tickets, answer questions.
  • Troubleshoot service ticket solutions with customers.
  • Address billing procedures and discuss resolutions with customers.
  • Provide on-demand training and set up guidance to users of Goodyear's Business Solutions Systems.
  • Review and update service data ensuring the information is accurate.
  • Work with Management to ensure high performance throughout the entire team.

Basic Qualifications:

  • Must be at least 18 years of age
  • Experience with computers, including Microsoft Office, Windows, and related programs.
  • No relocation is being offered for this position
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

  • High School Diploma or GED
  • Previous customer service experience.
  • Previous call center experience in a fast-paced customer service environment.
  • Experience in resolving customer complaints and complex customer issues.

Position Criteria:

  • Strong work ethic; independently motivated to produce results with limited influence from others 
  • Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
  • Ability to review, analyze, and interpret information, identify problems, and make decisions
  • Ability to read, understand, and follow procedures and guidelines
  • Commitment to following established safety policies and procedures.


Goodyear is one of the world’s largest tire companies.  It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world.  Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to   www.goodyear.com/corporate.


Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.


We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call (312) 915-5548  


Click here for more information about Equal Employment Opportunity laws, and  here for additional supplementary information. 

Additional Information

Who We Are

At Goodyear, we’ve built our foundation on a commitment to forward-thinking innovation, and we pride ourselves on attracting and retaining the very best talent by fostering new ideas, teamwork, open communication and career advancement opportunities.
We strive to provide associates with a safe work environment and stress the need for continual learning just as much as continued experience. By providing ample opportunities for growth, we’re able to carry on a longstanding tradition of growing and promoting talent from within.
These objectives, coupled with competitive compensation and benefits, allow us to foster an environment where associates can work to achieve their full potential and contribute to the company's success.
Join a group of talented and committed associates and help grow our company and ensure its future success. Explore our career areas below, and consider launching your career with Goodyear.

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